Refund policy
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be unworn, unused, and in the same condition as received
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All tags must be attached
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The item must be returned in its original packaging
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Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To request a return, please contact us at:
📧 service@foot-wear.store
Please include:
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Your order number
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The reason for the return
Do not send items back without contacting us first.
Returns sent without prior approval will not be accepted.
If your return is approved, we will provide you with return instructions and the return address.
Return Address
The return address will be provided after return approval
Return Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective or incorrect
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Original shipping fees (if applicable) are non-refundable
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at service@foot-wear.store so we can resolve the issue.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different size or style is to:
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Request a return for your original item
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Place a new order once the return is approved
Exceptions / Non-Returnable Items
The following items are non-refundable:
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Sale or clearance items
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Gift cards
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Personalized or custom-made items
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Items marked as non-returnable on the product page
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must meet the same eligibility conditions listed above:
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Unworn and unused
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Original packaging
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Tags attached
Refunds
Once your return is received and inspected, we will notify you by email regarding approval.
If approved:
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Refunds will be issued to the original payment method
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Refunds are processed within 14 business days
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Please allow additional time for your bank or credit card provider to complete the transaction
If more than 15 business days have passed since your refund was approved, please contact us at service@foot-wear.store.
Contact
For any questions regarding returns or refunds, please contact:
📧 service@foot-wear.store
